Items ordered and paid for will ship after 2–5 business days, unless otherwise noted in description of product. We primarily ship through SpeedPost Hong Kong. After leaving our lab, delivery time may vary depending on shipment destination. You will receive an email notification from us once your order has been shipped. As the buyer, you are 100% responsible for any customs charges.
[shipping prices within Hong Kong; shipping policy including free shipping on specific orders if applicable] For HK market, will consider between「宅急便」 ta-q-bin and SF express after ‘ve got quotations from Iris by coming Wednesday Dec 6, 17.
If you have any problems or questions with shipping please contact us. Each product is inspected by our QC department but if you believe that the product has been damaged during transit, please contact us immediately at firstname.lastname@example.org.
Refunds & Exchanges
Due to the nature of our products, we cannot accept returns.
Please send us an email at email@example.com with any concerns about your purchase so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Please note that we are not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit.
We offer secure online ordering and accept Visa and PayPal.